How to Change a Member's Plan

Changing a member's plan takes 2-steps. First, you'll need to add the new plan, and second, you'll need to remove the old plan. It's quick, easy, and gives you lots of flexibility in supporting your members. 

Add a Free Plan

You can add a free plan to any Member. Select the member you want to edit. Navigate to Plans & Connections. Click "Add" and select the appropriate plan from the drop-down. 

Remove a Free Plan

When this is available → You can remove a free plan from any Member. Select the member you want to edit. Navigate to Plans & Connections. Click on the plan you want to edit. Click Remove and Confirm. 

Change from One Paid Plan to Another

If you want to change a member from one paid plan to another, here are the steps you should take...

1. In Stripe, go to the Payments > Subscriptions page. Find the subscription you want to modify, click the overflow menu (***), then click Update subscription. You can also click next to the subscription name.
2. Next, click Actions and Update subscription.
3. Add the new product to the subscription.
4. Remove the old product from the subscription.
5. And click Update to save your changes.

A member must have a card on file to add a paid plan via the Memberstack dashboard. If the member does not appear in Stripe, they will need to join a paid plan via the checkout on your website →  How to create a Pricing Table in Webflow.

Add a Paid Plan

You can add a paid plan to an already paying customer via the Stripe Dashboard. This Stripe article will show you how. 

Cancel or Remove a Paid Plan

You cannot "remove" a paid plan, but you can cancel it in Stripe. This Stripe article will show you how.

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