Issue a Refund in Stripe

You can easily issue a customer refund from the Stripe dashboard. Stripe refunds normally take 5 to 10 business days to complete.

• BTW It's not possible to send refunds from inside Memberstack.

Issuing a Refund

1. Log in to your Stripe account.
2. Enter a customer name in the search field.
3. Click a row under the CUSTOMERS heading or the PAYMENTS heading.

On the new page:

1. Locate the payment that you want to refund.
2. Hover the ellipsis.
3. Click the Refund payment icon.

In the popup window:

1. Confirm or edit the amount to refund.
2. Select a reason.
3. Click the Refund button.

• Stripe displays a confirmation window. Enter your Stripe account password and click Continue.

• Stripe updates the Payment status. Click the information icon to see details.

That's it.

Now you know how to create a customer refund from the Stripe dashboard. To learn about refunds, check out Stripe's user documents