You can personalize your email communications by using your own email domain. Gone are the days of sending emails from a generic no-reply@memberstack.io email address. This feature is easily accessible within the dedicated Emails section of your dashboard, allowing for a quick and easy transition to a more branded communication channel.
1) Why Make the Switch?
- Brand Consistency: Elevate your brand by sending emails directly from your domain.
- Quick Setup: No need to wait for us. You can easily set it up on your own.
- Build Trust: Using your domain for emails can help reduce spam flags and foster trust with your audience.
- Professional Experience: Create an impressive user experience with branded emails for verification, password resets, and other automated communications.
2) Configure your custom email address
Adding your own domain is as simple as following the following steps:
- Navigate to the Emails tab: In the left sidebar of your Memberstack dashboard, click on Emails.
2. Open the Email Sender configuration:
- If you haven't set up a sender yet: Click on the Transactional card, and you will see an inline card at the top titled Email Sender Address. Click the Add email sender address button.
- Alternative / Managing existing senders: Click the Email Sender button located in the top-right header of either the main Emails hub or the Transactional page.
3. Enter your details: In the modal that appears, enter your desired sender email address and From Name.
- Add DNS records to your DNS provider: You will be provided with one MX record and two TXT records. Add these to your domain provider's DNS settings (e.g., GoDaddy, Namecheap, Cloudflare).
- Verify your domain: Once the records are added, click the Verify button inside the Memberstack modal.
(Note: DNS propagation can take up to 24 hours, though most domains verify within 1-2 hours).
3) Testing & Troubleshooting
Encountering deliverability issues? It is recommended to wait 24 hours and then test again, as DNS changes may take up to 24 hours to fully propagate.
4) FAQs
Why can I not use "noreply" for my email?
Memberstack currently uses Resend to send emails. We do not allow noreply emails because they could hurt inbox deliverability rates and increase spam flags. We recommend using an address like hello@, support@, or welcome@.
Can I change the from Name as well?
Yes! You can configure your custom From Name (e.g., "Your Company Team") directly inside the Email Sender modal when you are setting up or editing your sender address.
What types of emails will be sent from my custom domain?
When you set up a custom email domain, you can use it to send both Transactional and Campaign emails, including:
- Email verification messages
- Password reset emails
- Passwordless authentication links
- Welcome emails
- Custom email campaigns and newsletters
- Abandoned cart reminders
- Commenting notifications
Will my DNS settings affect my existing email provider?
The DNS records Memberstack asks you to add are specific to the sending domain functionality and shouldn't interfere with your existing email service. However, if you're unsure, consult with your IT administrator or email provider before making changes.
How long does verification typically take?
While DNS propagation can take up to 24 hours, most domains are verified within 1-2 hours after adding the required DNS records.
5) Conclusion
The Custom Email Domain feature allows you to elevate your brand, build trust with your audience, and streamline email communication directly from your own domain. Ensure that you configure your DNS settings properly and allow time for propagation before testing. Reach out to support if you need any assistance!
Keywords: White-label, white label, from:email, from:name, email name
Comments
6 comments
this tutorial doesn't provide any information about how to configure SPF & DKIM. As a result, all emails come in spam folder or with "unverified" tag in outlook ...
the airtable link doesn't work
Hi! is there a way to edit Sender name ?
Joaquin Alejandro Martinez We will need to update that for you manually. You can start the process by contacting the support team https://docs.memberstack.com/hc/en-us/requests/new
Hey Clément FARAON 👋
Did you follow the steps under "Configure Email Sender Address?" You can see what I'm talking about at around 30seconds into the video. https://www.loom.com/share/9894696d5ded4017a1763c27768483fb?t=38
Hi Duncan -- I followed your steps in the video, but the DNS information provided in the step you link to at the 30 second mark does not match the DNS information that was generated when I clicked on the verify link on our settings page.
Notably, we're getting an MX record in one section (which doesn't make sense) and then a rather generic TXT record with a value that appears to be the entire east region of AWS. Certainly we do not want the entire AWS region to be able to spoof our domain.
I submitted a support ticket on this six days ago, and I am still waiting a resolution. Any chance you can help?
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