You can personalize your email communications by using your own email domain. Gone are the days of sending emails from a generic no-reply@memberstack.io email address. This feature is easily accessible within your app settings, allowing for a seamless transition to a more branded communication channel.
Why Make the Switch?
- Brand Consistency: Elevate your brand by sending emails directly from your domain.
- Quick Setup: No need to wait for us. You can easily set it up on your own.
- Build Trust: Using your domain for emails can help reduce spam flags and foster trust with your audience.
- Professional Experience: Create a seamless user experience with branded emails for verification, password resets, and other automated communications.
Configure your custom email address
Adding your own domain is as simple as following the following steps:
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Go to the settings page and scroll down to the "Email Sender Address" section.
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Add DNS records to your DNS provider.
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You will need to add a MX and two TXT records. These are provided to you on step 2.
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Do not forget to click the verify button in the modal.
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Wait for everything to propagate.
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This can take up to 24 hours.
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Testing & Troubleshooting
Encountering deliverability issues? It's recommended to wait 24 hours and then test again, as DNS changes may take up to 24 hours to fully propagate.
FAQs
Why can I not use "noreply" for my email?
Memberstack currently uses Resend to send emails. We do not allow noreply emails because they could hurt inbox deliverability rates.
Can I change the from Name as well?
Email catchers will guess the name based on your email. If you want to "hard code" a name, please contact support to request a name change and we'll get that updated for you.
What types of emails will be sent from my custom domain?
When you set up a custom email domain, all Memberstack system emails will be sent from your domain, including:
- Email verification messages
- Password reset emails
- Passwordless authentication links
- Welcome emails
- Abandoned cart reminders
- Commenting notifications
Will my DNS settings affect my existing email provider?
The DNS records Memberstack asks you to add are specific to the sending domain functionality and shouldn't interfere with your existing email service. However, if you're unsure, consult with your email provider before making changes.
How long does verification typically take?
While DNS propagation can take up to 24 hours, most domains are verified within 1-2 hours after adding the required DNS records.
Conclusion
The Email Sender Address feature allows you to elevate your brand, build trust with your audience, and streamline email communication from your own domain. Ensure that you configure DNS settings properly and allow time for propagation before testing. Reach out to support for any assistance.
Keywords: White-label, white label, from:email, from:name, email name
Comments
6 comments
the airtable link doesn't work
this tutorial doesn't provide any information about how to configure SPF & DKIM. As a result, all emails come in spam folder or with "unverified" tag in outlook ...
Hi! is there a way to edit Sender name ?
Joaquin Alejandro Martinez We will need to update that for you manually. You can start the process by contacting the support team https://docs.memberstack.com/hc/en-us/requests/new
Hey Clément FARAON 👋
Did you follow the steps under "Configure Email Sender Address?" You can see what I'm talking about at around 30seconds into the video. https://www.loom.com/share/9894696d5ded4017a1763c27768483fb?t=38
Hi Duncan -- I followed your steps in the video, but the DNS information provided in the step you link to at the 30 second mark does not match the DNS information that was generated when I clicked on the verify link on our settings page.
Notably, we're getting an MX record in one section (which doesn't make sense) and then a rather generic TXT record with a value that appears to be the entire east region of AWS. Certainly we do not want the entire AWS region to be able to spoof our domain.
I submitted a support ticket on this six days ago, and I am still waiting a resolution. Any chance you can help?
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