How Can I Receive Support?

Here is a list of ways you can get support from the Memberstack team!

At Memberstack we take customer support seriously. Even though we have a small team, we try to be available as much as possible.

Please share the following when you reach out for support. 

• Your Email - This is the email you use to log into your Memberstack account.
• App ID - How to find your App id. 
• A link to your Website - This will help with testing.
• Your coding/Javascript experience - We want our reply to match your level of experience.

Support Channels

Here is a list of ways you can get support from Memberstack:

• Our Help Center (you are here)- We are actively adding as much information as possible to our Help Center. The search bar works really well. If you do not find the answer you are looking for please let us know here.
• Talk to Rey - Rey is an ai bot that has access to the help center to give you most of the help you need.
• Submit a Support Ticket - Send a support ticket to our support team.
• Email us You can email us any time.
• Our Slack Community - If you are looking to learn from other customers, check out our wonderful Slack community!

Frequently Asked Questions

Do you have a phone number I can call?

We do not have a phone number because it's hard to support customers without seeing where they are having problems. However, we enjoy getting on video meetings when appropriate to share each other's screens and get you on the right path.

What are your support hours?

Our team is spread across the globe. We work to answer any support questions within 24 hours during the workweek and have weekends off.

How do I check the status of the Memberstack servers?

You can see the status of our servers at any time.

How do I add a feature request?

You are in luck! We have launched the ability for our customers to add and vote on different features for future development. This allows us to update anyone interested in the feature requests while we work behind the scenes.