How to fix "email already taken" error when logging into Memberstack in test mode? Answered
Hi folks.
I am stuck on something. On test mode, I 'created' an account, and I am redirected to the Log In page.
But, when I insert the credentials, it says, "the provided email is already taken."
And i am having difficulty troubleshooting it. Any suggestions?
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5 comments
If you get the provided email is already taken, it means you already created an user with that email. You can verify what emails are already registered in the members tab of the dashboard.
If you're using Test Mode, you need to activate the Test Mode toggle in the top navbar of the dashboard
If you got redirected to login is possible that the user didn't have the permission to be on the page that was redirected after sign up, and it automatically logs it off
In your plan rules, check what url the user gets redirected when signup. Maybe it's a restricted URL. You can automatically assign a plan to your new users or change the signup url redirect for a different one.
Hi Raquel Lopez, i 'created the account', and i am trying to log in using 'testando@hamsa.com'.
I suspect it is not working because the_id of the form or something else was copied and pasted from the 'Registration Page'. makes sense? Would that be possible? If so, how do i change it?
Check if you're using the right form to login. The form should have data-ms-form="login" in their custom attributes. The error you're presenting appears to look like if you were using the signup form as a login 🤔
Secondly, on my 'Registration Page', there are
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But that isn't reflected on the user's Memberstack's profile. What do i do?
Any information for member that you want to register, first you need to create a custom field, and later assign it to the signup or profile form to save the user information.
The only exception is passwords. Passwords values are not visible to admins due to PCI compliance rules to keep account information secure for anyone.
You can look at the documentation here
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