Transfer your Memberstack 1.0 Subscription to 2.0

This article will outline the steps required to A) keep your current 1.0 subscription or B) Switch to one of our new 2.0 plans.

1) Keep your Existing Subscription

If you're on one of our "grandfathered" pricing plans, this process will allow you to keep your current plan.

Navigate to the billing page in 2.0.
Click any of the "Activate" buttons to launch the checkout. (This will create a Stripe customer which we can access on our end).
Navigate back to the billing page.
1. Copy and fill out the text template below and send it to support using this link.
  "1) Which plan would you like?
  YOUR_PLAN
  2) Monthly or Yearly?
  MONTHLY_YEARLY
  3) Have you already completed steps 1-3?
  YES_NO
We will email you a Stripe invoice for your new plan. Once you enter your credit card details to pay for that plan, your account will be active 🎉
After successfully migrating to 2.0, head back over to 1.0 and cancel your subscription. In the cancellation reason box, please say "Migrating to Memberstack 2.0."
Last, if you would like to carry over unused time on your 1.0 subscription, send us one more message in the chat. You can say "I have migrated to 2.0, and would like a credit on my new account."
We will apply the credit ASAP.

Navigate to the billing page in 2.0.
Select the plan you want and complete the checkout.
Head back over to 1.0 and cancel your subscription. In the cancellation reason box, please say "Migrating to Memberstack 2.0"
Last, if you would like to carry over unused time on your 1.0 subscription, send us one more message in the chat. You can say "I have migrated to 2.0, and would like a credit on my new account."
We will apply the credit ASAP.

Get an instant answer from Rey, or reach a human. Either way, we’re happy to help.

5 comments

John Matias November 16, 2022 20:38

Is this article still valid?

1
Memberstack Potenz March 14, 2024 11:52

Is this article still valid?

0
Duncan from Memberstack March 19, 2024 16:15

Memberstack Potenz 👋

Yup! This is still valid.

0
Unplugged Amsterdam February 13, 2025 10:29

I'm trying to go through this flow, but where do I fill in the template? It seems like an AI chat has been introduced now.

0
Memberstack Team Author Edited February 21, 2025 16:17

This is the new place to submit the information to support. I'll update the article too. https://docs.memberstack.com/hc/en-us/requests/new

1

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