🚨Hey folks. A few of my customers are unable to get an OTP to login via the password less sign in feature. I'm also unable to login into my product.
Is there anything down with the email service?
How to troubleshoot passwordless sign-in when customers don't receive OTP emails?
Answered
16 comments
Hey Chethan KVS,
I was testing on my personal dummy site and passwordless login emails seems to be working as expected.
Was the passwordless flow working before and now there has been the email delivery issue for all members?
If the issue is sudden, can you share a signup link on your site so that I can test it from my end as well?
Also can you point me to a page where I can signup for free?
I can see get access buttons but since your site is in live mode I would have to pay first to signup and test, so let me know if there is a way to avoid that via the website.
Yes. It was working yesterday and it has stopped now.
Sure - https://learnproduct.design
The app shows no history of transactional emails and I did not receive the login email on my end too
But Chethan KVS confirms that it was working until yesterday.
Any insights on this Josh Lopez Tyler Bell? 🤔
Should they opt to use a custom email address to avoid this issue?
As you can see people were able to login yesterday
I recommend setting up a custom email domain with MemberStack. That should solve the email deliverability problem.
How do I do that?
Hey Chethan KVS
Here's a guide on how to setup a custom email sender for your emails.
Hope this helps.
I am also getting reports today that members on my memberstack webflow site https://www.circularsoftware.com are not receiving verification codes. Have just tried myself and also not getting a verification code…
I sent up the custom email sender. Need to wait 24 hours for it to be verified. I guess you can also try that Ken Jones
This should be resolved now.
However, I highly recommend setting up a custom email domain with memberstack.
Long story short, we had a few apps abusing the email service that we just identified and removed
I see thanks
Tyler Bell Not working for me yet. Have cleared caches.
Do you have a custom domain setup?
Email domain that is…
I do but I see it is listed as a 'legacy provider'
Do I need to try to update from being a 'legacy provider'? I'm sure you appreciate that an integral service that has worked for many months / years should not just stop working!
Ken Jones yes! I just found your app and see that you are on our old email service.
I highly recommend, deleting your custom email domain, and then adding it back. It will give you new DNS records to add.
and I know it's extremely frustrating to rely on a service and have a component randomly stop working
That has fixed things. Thanks for advice 😌
I do think you should contact any other users who are likely to have these issues before waiting for them to hear from their members!
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