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How to access the full passwordless email history to debug undelivered messages?

We are trying to debug passwordless emails going undelivered, a problem that is plaguing us. The dashboard lists the last 5 emails sent - see below. But where can I access the full history of these emails to be able to troubleshoot this issue?

6 comments

  • Tyler Bell
    Tyler Bell

    Will Smith we don't have a dedicated place to view all sent emails, but we definitely should!

    for now, the other place you can look is under an individual member under the activity tab. Emails sent a specific member, will display there.

    but also happy to help investigate why you're running into sending issues.

    Can you send me your appId?

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  • Will Smith
    Will Smith OP

    app_clrkk6roy00ce0srz2g9034fu

    I've explored that Activity tab before, but usually there's nothing there. Example would be pete@rubygrp.com

    Do registration or passwordless emails show up there?

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  • Tyler Bell
    Tyler Bell

    they should but I am looking into why pete's isn't showing up.

    I did check our email provider and do see where the email was sent

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  • Will Smith
    Will Smith OP

    that would be great. it's not just Pete that doesn't have any emails showing up, it's most of my members. can provide a bunch more email addresses if helpful.

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  • Tyler Bell
    Tyler Bell

    we just discovered a bug that is causing both registration and passwordless emails to not be properly associated with the member they were sent too. They are essentially left unassigned to a member.

    Explains what you are seeing.

    We'll get this fixed 👍

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  • Will Smith
    Will Smith OP

    great!

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