How to delete a member account in Memberstack when a canceled Stripe Checkout blocks the action?

Post author
Patrick Santos

Hi! I'm experiencing an issue where a member cannot delete their account if they previously started but then canceled a Stripe Checkout. The error message is: 'Memberstack could not successfully cancel the Stripe Subscription connected to this member.' It seems like the incomplete Stripe session is blocking the delete-member action. Does anyone know this problem?

Comments

1 comment

  • Comment author
    A J

    cc: Josh Lopez Tyler Bell

    While it does delete the member who had abandoned the checkout from Memberstack, but on the front-end it forever keeps loading and shows the error message in the console as mentioned by Patrick Santos (shown in screenshot below as well).

    Normally, the delete account triggers the deletion and logs the user out of the website, but when a user has abandoned the checkout earlier, the deletion happens without giving a success state on the front-end.

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