How to resolve "email already exists" for new paid plans being added?

Post author
Giannis Andreou

I've never had this problem before but suddenly today, when a user who has purchased a previous plan or a free plan goes to purchase another plan or a different plan they get the "email address is already in use" error.

This has never happened before but now it's occurring. 

Any insight? I already checked my plan:add settings and everything checks out.

Comments

1 comment

  • Comment author
    Chukwudi
    • Official comment

    Hi Devin,

    Thanks for the details. From what you’ve described, it sounds like the issue may be related to the workflow your users are following. The “email address is already in use” error usually occurs when a new sign-up attempt is made using an email that already exists in the system.

    For users who already have an account (from a previous plan or a free plan), they should log in first before purchasing an additional plan. If your flow is trying to create a new member account at the same time as purchasing the plan, it will trigger this error.

    To fix this, please ensure that:

    1. Existing members log in before adding a new plan.

    2. The checkout process attaches the new plan to the existing member account, rather than creating a new account.

    3. Any custom registration or automation scripts do not attempt to re-register existing emails.

    If the issue persists, please provide the link to your website so we can take a closer look.

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