How to set up member chat with custom properties while fixing Google and manual sign-in blank screen issues? Answered

August 24, 2025 16:49
1 comment

I'm trying to configure a member chat feature and need guidance on whether I have to install anything from the inbox page, how to change custom properties, and how to fix my authentication problems. When I try to sign in with Google, I get a blank screen, and manual sign-in gives me "no valid plan with this identifier" errors.

https://www.loom.com/share/37b46c43ea68436d9b397117271fc9c2?sid=3a3e8566-d933-484f-89fe-6ca2c265b189

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1 comment

Raquel Lopez
- August 24, 2025 16:51
Try fixing the data-ms-plan or data-ms-price attributes when trying to signup for your the right ids from your app, if the plan id does not exist, then, it won't let you access.

You will find correct plan id by accessing the right plan panel. In your video you're not getting it right, you are accessing the default settings and using the gated content dropdown.

data-ms-plan attr is for free plans and data-ms-price is for premium plans (it will launch a checkout after signup)

You can find more info on how to update your signup flow by checking these docs
- https://docs.memberstack.com/hc/en-us/articles/19394955714459-Managing-Member-Plans-with-Data-Attributes
- https://docs.memberstack.com/hc/en-us/articles/7424129003547-Create-a-Signup-Form-in-Webflow
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