How to set up one month membership for churned customers without Stripe creating duplicate accounts? Answered
Hi guys,
i'd like to define one month membership for churned customers, i use webflow and memberstack what's the easiest way to do it? I created payment link, but when i try that, i still couldn't log in as a premium member, stripe created another customer with same email !? hııı?
Comments
3 comments
Hi Nihat,
The issue you're seeing is happening because Stripe creates a new customer when a Stripe payment link is used — even if the email is the same. This breaks the connection between the payment and the Memberstack membership, which is why access isn’t granted.
To fix this, the best approach is to create a One-time membership plan with a 1-month duration directly in Memberstack. That way, everything stays connected and your churned customers can regain access immediately after payment.
i want it free, like one month free usage. is this possible? imagine i have churned customer, i wanna create a list and define one month free usage
In that case, you can just set up a recurring plan with a 30-day trial period. Otherwise, another approach that could work is to create a free plan and then use the plan logic feature to automatically add the customer to that plan when their current plan is cancelled. You can then set up a Make scenario that checks how long they've been on that plan and deletes it after 30 days.
Please sign in to leave a comment.