How to switch payment structure from subscription to single payment while preserving member access? Answered
Hello, I currently have ~80 users on paid subscription plans. Our business is switching from a subscription model to a one-time membership payment model. How do I migrate users to the new plan?
I created a product in Stripe with a one-time payment price and imported that into MS. When I click on “Add” under Plans in Permissions in a user’s profile, I only see free plan options.
I am hoping to migrate everyone over and not have them need to take action. Additionally, we would be cancelling their recurring payment and adding to the one-time payment plan at no cost.
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Currently you can't add paid plans to members without members taking the purchase action from their end.
So in your case, since you want to migrate the users to one-time without users taking any action, as a workaround, you could setup a free plan only for such existing paid subscription members and assign them that plan thus providing them access to gated content as per your requirements.
To move your users from a subscription plan to a single payment membership plan in Stripe, you'll have to manually switch them over without any action on their end. Cancel out their current subscriptions in Stripe first, and then set up a single payment plan within your Stripe account. If you've already established this product, you'll have to manually assign the new plan to each user's profile in your management system (MS). Since you want to make a smooth transition, you can either directly update the users' records through the Stripe API or by your admin dashboard so there's no extra cost to them. You can also notify users of the change for transparency, making them understand the new model but not requiring them to do anything.
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