Multi-step field doesn't update customer data Answered
Hey there, my question is about multi-step form fields.
Right now, the current flow looks like the following:
Sign up -> Stripe Checkout -> add account details -> add account preferences
Unfortunately, although all data-attributes are set correctly, the two pages account details as well as account-preferences doesn't update any data related to the newly created customer.
Is it because of the stripe-checkout or can this have other reasons?
Comments
1 comment
Hi Sebastian,
Sorry to hear you're facing this issue.
It sounds like the problem may be due to the form attribute not being set to
data-ms-form="profile", or possibly other data attributes not being properly configured with the correct custom field IDs. If you're using our DOM APIs and the setup isn't fully aligned, that could also lead to the issue you're experiencing.I recommend double-checking that all necessary data attributes are correctly applied on both the account details and account preferences pages. These attributes are essential for Memberstack to know which data to update. If you'd like, feel free to share the link to your website, and I can take a look to ensure everything is set up properly, or identify any other potential causes for the issue.
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