How to fix broken password reset and redirect issues in Memberstack forgot password modal workflow?

Post author
Nicklas Glad

Hi Memberstack,

How can I make a nice pop-up modal for the whole Forgot Password process in Memberstack? I already built, designed, and connected 3 pop-up divs with interactions (display:none - display:flex) for when someone presses 'forgot password'. But I forgot the redirect aspect of it now 😅 So the process just continues even though there might be something wrong with the 6-digit code or something.

Can anyone help with this?
How do I do this?

Comments

4 comments

  • Comment author
    Nicklas Glad

    Okay, I never noticed the Memberstack pre-built modals that have exactly what I wanted, so I integrated those!!! BUT, I have a little problem now. On my site I use the Save/Unsave CMS items function also from Memberstack, I have a heart icon that shows for non-members (!members) and when pressed opens a pop-up with two options. First option is "Signup" and second is "Login" and I use the modal attributes to open these. I also have an interaction to close the previous pop-up, but it only works on the "Signup" modal and not the "Login" modal, the pop-up simple remains open even thought there is an interaction on the "Login" button to close it.

    Any idea why this is ?

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  • Comment author
    Josh Fifelski

    hey guys!

    my client sent me this and i'm not sure what to do with it:

    We've had several members try to reset their password via the "Forgot Password" link on our website. It sends a code to their email but then never enables the reset. They are unable to submit a new password. Can you dig into this when you get a chance to ensure the "Forgot Password" link is working properly?

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  • Comment author
    A J

    Figured out the issue. The data-ms-member="password" custom attribute is misplaced in the Password confirm page. Can you remove that attribute from the element highlighted in #1 screenshot and place it as a custom attribute in the highlighted element in the #2 screenshot?

    Once done, you can publish the site and test the forgot password flow and it ideally should work. Hope this helps.

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  • Comment author
    Josh Fifelski

    That was it! Thank you!

    0

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