How to Synchronize Member Deletion Between Memberstack and Webflow Answered

Post author
Mariana Marini

Hi everyone! It may be a dumb question but I’m working on a scenario in make.com so users can delete their profile, subscriptions and data.

If a member is deleted in membestack, is it automatically erased in webflow?
If not, what should I do first - delete the member in webflow or in memberstack?

I ask because I’ve tried to delete some test members that came with my template; they’re not in memberstack and webflow gives me an error saying it can’t do it.

Thanks for any advice!

Comments

3 comments

  • Comment author
    A J

    Hey Mariana Marini, definitely very valid questions.

    • If a member is deleted in Memberstack, they are not automatically deleted from Webflow, you will have to add a delete action in the workflow to specifically search and delete the relevant user record in Webflow CMS.
    • I would say deleting webflow item first might be a preferable step, as if anything goes wrong, you will have Memberstack as source of truth, until it gets resolved and deleting it from Memberstack would mean complete removal of access for the user, so it might make sense to have it as the final step as per my understanding.
    • Can you share what error specifically you can see, when you try to delete a Webflow item via make? More often than not, in case you have active reference links, i.e. if the user in webflow CMS is linked with some other collection, you cannot delete it. For e.g. if I have a user and I have a project collection, where a project is linked to this user, then I cannot delete it without unlinking the project and user. So, either you can archive it as a first step, or try to delete the reference link between user collection and other collection if any and then you must be able to delete the record, without any error. Let me know if you are facing an error due to some other case though.

    Hope this helps.

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  • Comment author
    Mariana Marini

    You’re the best!!!!! Thank you!

    I was just trying to delete some test users directly in webflow, not using a scenario (they were test users that came with the template).

    Let me try your recommendations to archive, and then delete the webflow item using the scenario, and then deleting the item in memberstack.

    I’ll let you know if I figure it out.
    Enjoy your weekend!

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  • Comment author
    A J

    Welcome😇
    Yeah just need to make sure that user is not linked in any other collection in Webflow CMS and you can probably delete it right away.
    Sure, have a great weekend!

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