Cancelling or downgrading Memberstack Answered
We’ve made some platform changes and are moving off of Memberstack. 💔 Not to any fault of Memberstack’s, I’m continually blown away by this product and team, just needing to simplify our tech stack a bit due to limited resources.
That said, are there any recommended best practices prior to cancelling/downgrading? I’ve download member and plan data and we’ve migrated to a new stripe instance so all members are technically “canceled” and we no longer leverage the site memberstack was connected to.
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I'm sorry to hear you're moving away from Memberstack. Here are some recommended best practices to ensure a smooth process prior to cancelling or downgrading your Memberstack account:
Even though you're moving away, remember that the Memberstack team is here to assist during this transition. If there are any specific actions or steps you're unsure about, or if you need further assistance, don't hesitate to reach out.
We wish you the best with your new setup and hope that maybe, in the future, there might be an opportunity to welcome you back.
Thank you! Honestly, I don’t have much in terms of constructive feedback. I think the biggest pain point was the migration from 1.0 to 2.0, but we worked through it and the team was a huge help (outside of their scope). Our biggest challenge was really in Webflow, we just don’t have the time or resources to manage and website is not our main priority, so could do without a lot of customization. I truly think so highly of Memberstack and how much you guys can accomplish, the speed you move, and the robustness and stability of the platform for such a small team. I’ve worked with a lot of other vendors with small, young teams that are even bigger and have yet to come close to the experience I’ve had with Memberstack. If for any reason I need this type of product in the future, it’ll be my first choice.
Everything y’all build, from the product to the documentation and beyond is extremely simple and intuitive. I think the thoughtfulness and thoroughness of your response is a really clear proxy to Memberstack overall. All the love 💙
Lmk if I can invest lol
Thank you for your kind words! 🙂
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