Hello everyone,
I've got my checkout all set up and noticed some "canceled" payments in Stripe (image attached).
I'm wondering how this is possible?
I didn't cancel any payment.
If the user inputs their billing information and sign ups, I would expect to see a successful payment or failed payment.
4 comments
This happens when a payment requires SCA (customer authentication via their bank).
Stripe will automatically cancel a payment if the customer doesn't authenticate their payment with their bank within 1 hour.
It's a normal part of how Stripe Billing works.
it's not the same thing as a subscription being canceled.
It's just the attempted payment to start the subscription wasn't completed, and then automatically canceled by stripe.
Ah so when the bank texts or calls the user to verify the payment?
exactly - doesn't happen to all payments. It just depends on where the user lives / the bank they have, etc.
It's mainly an EU thing.
We do have an abandoned checkout feature 🙂
https://docs.memberstack.com/hc/en-us/articles/18314847235099
Okay understood. Thank you. Good opportunity for an email automation.
Amazing Tyler Bell Follow up on this:
I noticed those emails with "cancelled payments" in Stripe under a "subscription creation" then have that plan added to their MS account as a new plan but it says "cancelled".
This is very confusing as they never actually paid nor obviously had the plan.
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