Canceled payments Answered

Post author
TAYLOR DAVIDSON

Hello everyone,

I've got my checkout all set up and noticed some "canceled" payments in Stripe (image attached).

I'm wondering how this is possible?

I didn't cancel any payment.

If the user inputs their billing information and sign ups, I would expect to see a successful payment or failed payment.

Comments

4 comments

  • Comment author
    Tyler Bell

    This happens when a payment requires SCA (customer authentication via their bank).

    Stripe will automatically cancel a payment if the customer doesn't authenticate their payment with their bank within 1 hour.

    It's a normal part of how Stripe Billing works.

    it's not the same thing as a subscription being canceled.

    It's just the attempted payment to start the subscription wasn't completed, and then automatically canceled by stripe.

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  • Comment author
    TAYLOR DAVIDSON

    Ah so when the bank texts or calls the user to verify the payment?

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  • Comment author
    Tyler Bell

    exactly - doesn't happen to all payments. It just depends on where the user lives / the bank they have, etc.

    It's mainly an EU thing.

    We do have an abandoned checkout feature 🙂
    https://docs.memberstack.com/hc/en-us/articles/18314847235099

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  • Comment author
    TAYLOR DAVIDSON

    Okay understood. Thank you. Good opportunity for an email automation.

    Amazing Tyler Bell Follow up on this:

    I noticed those emails with "cancelled payments" in Stripe under a "subscription creation" then have that plan added to their MS account as a new plan but it says "cancelled".

    This is very confusing as they never actually paid nor obviously had the plan.

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