Manual verification as e-mails are recognised as spam Answered

Post author
Josef Eines

One of our users is not reciving verify email, can we manually verify them?

Comments

3 comments

  • Comment author
    Chukwudi Onyekwere

    Hi Josef,

    It's possible the verification email is landing in their spam. Yes, you can manually verify them too: Here's how to do it: https://docs.memberstack.com/hc/en-us/articles/12711212773659

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  • Comment author
    Saad Minhas

    Chukwudi-Onyekwere I have noticed that more of the verification as well as Welcome emails are landing int he spam folders on my end as well, Is there a solution to this?

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  • Comment author
    Chukwudi Onyekwere

    Here are steps you can take to improve email deliverability and ensure that verification and welcome emails reach your members' inboxes:

    1. If you want Memberstack to send emails using your email/domain, you should complete the email verification process. This involves setting up SPF and DKIM records, which help to authenticate your emails and improve deliverability. You can start this process by following this article.
    2. Ensure that the content of your emails does not trigger spam filters. Avoid using excessive links, spammy words, or all caps, and make sure the emails provide value to the recipient.
    3. Ask your members to add your email address to their contacts or whitelist it. This can often help emails to bypass spam filters.
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