Importing the old paying users to MS Answered

Post author
Maximilian Fleitmann

Hey,

happy to be in here. We have the following issue.

We are running a business right now with Memberstack 1.0 - we have it connected to our Stripe Account. There are like 550 people who have access to gated content on our website.

No we got acquired and need to move the account over. Unfortunately they can't keep the same Stripe account as this one is in another country.

From my understanding there is no way to connect a new stripe account in our case because their are active memberships.

So our idea was to create a new memberstack account, connect it to the new Stripe account and import the old users. But I just realized you cannot import "paying" users.
Any ideas for workarounds?

Looking forward to your help.

Best,
Max

Comments

5 comments

  • Comment author
    Shadi null

    I would suggest you try to reach out to stripe support and say you need support with account ownership and management, then explain the situation, I am certain they have some sort of support system for that. Stripe tends to be quite good with accommodating users needs.

    Also, congrats on the exit 🙂

    0
  • Comment author
    Duncan from Memberstack

    Hey @Maximilian Fleitmann 👋

    You can import paying Members using 2.0. Would you be open to making the switch?

    0
  • Comment author
    Marko Guzvic

    Hey guys. We completely rebuilt a website and got a new Memberstack account. How do we go about the process of importing users? Specifically the password. Do we need a page asking for a new password and how do we set it up?

    Thanks in advance!

    0
  • Comment author
    A J

    Hey Marko Guzvic, I believe this article should be a good resource to check the process of importing members into the new account.

    And as far as password is concerned, you could either set a generic password or custom logic password for all members and share the credentials with them, and ask them to reset this password as per their choice while they access their account.

    In case you want to directly ask them to reset without sharing credentials if that's too cumbersome, you can create a reset password page and send the users that link via mail.

    This article should provide some light for the reset page setup.

    Hope this helps.

    0
  • Comment author
    Marko Guzvic

    Thank you A J 🙂

    0

Please sign in to leave a comment.