How to properly gate dashboard content for paying members using MS when content still shows after following setup instructions? Answered

Post author
Livi Anderson

Hi!

I've followed the written and video instructions to gate a dashboard on my site. I followed the steps but the gated content is still showing. I logged out, dropped the link and tried again and I can still see the full dashboard for paying members. Is there a common issue with this or am I doing it wrong?

Youtube video I followed step by step: https://youtu.be/1D1XjfVZzgI?si=dI6GhIwEv6D4FXbQ

I even locked it on the Webflow page settings and that hid the dashboard but the memberstack process isn't doing the same. Thanks!

Comments

7 comments

  • Comment author
    Livi Anderson

    Note: Any page on webflow can be locked on the webflow side but the public/members/paying members can't access it as it's locked for admins/owners only. The gated content feature is what I would love to have in place for paying members. Thank you!

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  • Comment author
    Duncan from Memberstack

    Sorry for the slow reply! Are you still having issues? I wonder if there might be an issue with your page URL in the gated content settings?

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  • Comment author
    Mike Mott

    Hi again! My gated content is partially visible for a split second when accessing the gated page. This will be very problematic. Is there a remedy for that?

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  • Comment author
    Alessandro De La Torre

    Easiest thing would be to add a loader! There are a ton of options on youtube and in the community. https://www.youtube.com/watch?v=zTLWgLFfdJ0

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  • Comment author
    Mike Mott

    Alessandro De La Torre Very cool solution!

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  • Comment author
    Jonathan Poirier
    • Edited

    I'm having the same issue as Livi. Gated content keep showing for not connected user. I tried url and folder 

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  • Comment author
    Josh Lopez

    Hey Jonathan Poirier!

    Can you please submit a support ticket? This will help us get additional info to figure out what is going on. 

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