Hey guys, hope everyone is having a great day.
I was wondering if anyone could help with an issue I'm facing at the moment?
I've built a custom multi step form in webflow that is properly connected to memberstack (checked all the data attributes, form attributes, button submit attributes about 4 times). For some reason the form just isn't sending to memberstack at all.
When I copy and paste a pre built modal to test, the info passes to memberstack so I know the code is installed correctly.
All the troubleshooting in the help guides don't seem to be working so not sure what to do next really.
I have built the form to be multistep with some JS, and I have an uploadcare text input to collect images. I thought this may be causing issues? But then after removing these additional features, the form still doesn't work correctly.
Could anyone advise some next steps / possible solutions to this?
Massively grateful for any help that someone may have! Thank you so much 🙂
12 comments
One thing I’d look at is how the multi-step logic is wired up. Script #197 – Multi-step Form Submission Handling is designed to make sure each step validates, saves, and passes data correctly to Memberstack, even when you’re using custom JS to move between steps. If the pre-built modal works but your custom form doesn’t, it usually means the submit event isn’t firing in the way Memberstack expects — either the final “submit” button isn’t tied to the right data attributes, or the JS navigation is preventing the form from actually posting.
A good next step is to test the form with #197’s structure:
Ensure each step has the correct
data-ms-memberattributes.Confirm the “next” buttons are advancing steps without interfering with the actual submit event.
Try isolating the uploadcare field again — if the issue persists even without it, the problem is more likely in the step navigation logic.
That said, if your goal is just to collect images + multi-step data, you could also simplify by saving each step’s data immediately (instead of waiting for the final submit). Script #197 is best when you want progress tracking and reliable saving across steps.
Hey there! Could you send a live + read only link?
Hey Julian Galluzzo! here's a link to the page 🙂 https://unban-my-ads.webflow.io/sign-up
thank you for responding and taking a look!
It looks like your submit button is a DIV element and not a button:
I don’t see any Javascript on your page to work with the ms-code-submit-button="true" attribute so I’m not sure what’s meant to happen. I found this video on preventing submit until the form validates but Webflow seems to handle that by default.
Let’s keep things simple until it’s working. Try changing your DIV button to a submit button and see if it works?
Marc is right! Your final submission should be an actual native Webflow form submit button.
thanks for your reply Marc Hudson Julian Galluzzo and good spot, i changed this to a submit button and removed the ms-code-submit-button and its still not working correctly?
i pasted in a submit form element native webflow button
it works!!!
for info, i removed the multi step
and then it works as expected! sorry guys i think it was a combo of th div block and the extra attribute i had
Awesome!! Yeah exactly, the webflow native submit button is needed on the last step
Julian Galluzzo and Marc Hudson thank you for your help on this i very much appreciate it, been trying to fix this for days 🙂
No problem!! Shoot a message here anytime something comes up 🙌
will do! love the community here and the platform, keep up the great work at memberstack you guys are dope
Ahhh thank you 🙏 Always happy to help, and hope your build is going well! Love what you're doing as someone who lost (and found after a few days) my dog this year 😀
No worries. Definitely try to keep things simple at first if you can, and test as you go 👍
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