How to add a new admin in my team when I get a "user doesn't exist" error despite the user being logged in? Completed
trying to add new admin for my team but i keep get the error message "user doesnt exist". even tho the users im trying to add exists and are logged in. I've done this many times before with no issues. I also removed one of the admins and tried to add the same admin again and it still says "user doesnt exist"
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8 comments
This should be fixed now.
Thank you very much! :D
Just tried to add an admin and getting the user does not exist error. The member is in memberstack. Thanks for the help!
Fred Dobbs
Is the admin in your app as a member or does the admin have their own Memberstack account? They need to have a Memberstack account to be added as an admin.
I am having this exact issue now. have signed up the person as a member and unable to to add them. am just getting the attached image error. Is there a limit to admins or something?
Hey Rowing Australia
Does the admin you are trying to add have a Memberstack account for the email you are trying to add? They need to have an account from using the signup form for a Memberstack account and not a member.
Hi Josh,
Yes they do we have even tried to delete their account and re add it however still get stuck with the error.
Rowing Australia
Can you create a support ticket and let us know the email you are trying to add so we can dig in and fix the issue please?
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