Hello folks. Is it expected behavior that a plan update (through the Stripe customer portal) takes two/three steps to complete?
I’m using the “data-ms-price:update” attribute. First it takes user to a Stripe page where user must click “Update Plan”, and then user must again select the desired plan, and click “Continue.”
9 comments
Hi Jorge, at the moment that is normal.
We do have plans of improving that tho. For example, we have the ability of sending the member directly to the contirm step. It’s just a matter of us building that in.
Ok thanks. I also see that with new plan logic feature, I might theoretically do a plan update by adding a new plan, and automatically canceling old plan. But that has strings attached, other factors to consider.
Just curious if that would be an alternative that would make plan change simpler for the user. Or do you advise waiting for this improvement?
I would recommend to wait for the improvement. Which being totally transparent, we don’t have a specific timeframe in mind for working on that.
Also, when using payments through Stripe, is there a way I can add a link that sends a user to their Stripe subscription so they can cancel or view their billing info?
you're looking for the data-ms-action='customer-portal' attribute 🙂
just add that to a button and that will take the member to the Stripe Billing Portal.
Thank you!
Hi,
Is it possible to enable the 3D Secure for all my customers ? According to Stripe documentation this can be done via the API but I don’t know if this can be done with Memberstack 😬
Thanks !
Hi William,
Memberstack does not currently support enabling 3D Secure directly through its interface or API. However, since Memberstack integrates with Stripe for payment processing, you can enable 3D Secure through your Stripe account settings.
By enabling 3D Secure in your Stripe account, it will apply to all transactions processed through Stripe, including those made via Memberstack.
Understood, it is doable in Stripe via the Radar ($0.02 per transaction :scream:) but I’m afraid the 3D Secure modal is going to appear every month instead of just at the first payment intent
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