[Wishlist] Integration for SSO with Zendesk Gather Not planned

Post author
Daniel Moenga

Hello everyone,

Kind of a broad issue. I'm having an issue with Memberstack/Auth0 integration for SSO with Zendesk Gather.

I recently set up a Memberstack custom social connection with Auth0 and linked it to Zendesk Gather to enable single sign-on (SSO) for our users. However, I'm experiencing an issue with the user's name being sent from Memberstack to Zendesk Gather.

Specifically, when a user logs in through SSO using their Memberstack credentials, their email address is being sent to the "name" field in their Zendesk profile instead of their actual name. For example, if a user named John with email address test@gmail.com logs in, their Zendesk profile shows "test" instead of "John" in the name field.

I tried modifying the JSON to match Zendesk's JSON format but it hasn't worked for me.
Anyone have an Idea how I can resolve this issue and ensure that the correct user's name is being sent to Zendesk Gather from Memberstack via Auth0?

Comments

4 comments

  • Comment author
    Jayess

    Hello Daniel 👋🏻

    Thanks for messaging in 😁

    Okay, I think I need more personal information, are you able to go to your support chat box in your Memberstack dashboard and create a ticket for me? I would need a loom.com video of your Zapier set up and all the triggers and actions so I can see what’s going on! Please and thank you 🙏🏻

    0
  • Comment author
    Daniel Moenga

    Hello JS.

    Done that

    Thanks for the response 😊 Sending the information you requested in a moment.

    0
  • Comment author
    Chukwudi Onyekwere

    Hi Daniel,

    Thanks for the video. Sadly, we do not support this feature at the moment. However, I've just added it as a feature request here so you could upvote it.

    Thank you.

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  • Comment author
    Daniel Moenga

    Thanks Chukwudi Onyekwere

    0

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