[Solved] One-time Payments with a Coupon have Higher Transaction Fees Completed
Stripe charges one-time payments with a higher transaction fee with a coupon.
I just did a test buy on my live site and applied a promo code to my purchase. It seems like the memberstack 4% fee was applied to the full price and not the actual discounted price. Doesnt Memberstack work with promo codes?
So far it happened to two different purchases - both with a coupon code - but we were just testing this with our team on our live site because we want to launch a campaign with a coupon code.
Unfortunately that's something we'll need more time to look at from our dev team. Any updates will be added here.
Comments
1 comment
This issue has been solved (on our end). The issue originates with Stripe, and they are aware. We have implemented a temporary fix that refunds all transaction fees over 4% once per day. If you find a one-time fee with higher-than-expected fees, it will be refunded to your account with-in 24 hours.
Please sign in to leave a comment.