Allow members to pause their own subscription in Stripe customer portal instead of showing cancel-only version with data-ms-action button Planned
I've recently enabled the ability for customers to pause their subscriptions in the stripe customer portal. The key here is that they can do this themselves without my help. The issue I'm having is that when I set a button to `data-ms-action="customer-portal"` it takes the customer to the wrong version of the stripe portal where they can only cancel their plan rather than pause and cancel.
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4 comments
Something to note: with it on pause i believe it still shows as active to the member should have access still, your not pausing the subscription, you are pausing the billing
Being able to do both might be important, pausing the subscription and/or the ability to pause the subscription AND access as wellÂ
Agreed! Thanks for saving this feedback 🙏
I'm looking for something similar—but what I want is the ability to intercept a user who is cancelling and let them pause it for a set duration, say 3 months, and then have it automatically resume on its own when the time is up. Audible does this, and it's prevented me from cancelling more than once.
In my use case, I would need the status to be tracked as paused so I can handle withholding access to certain benefits myself. I would need to have my Content Gates still allow access during this time, however I imagine some other users might want a way to set their content gates to behave as if the user had no plan during the paused period.
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