[Wishlist] Convert "Test mode" members into "Real" members

Post author
Memberstack Team

[This post was migrated from our old community roadmap]

1) The problem → I had a few customers signup before my membership was officially published.
2) Why is this important → Folks who signed up for "paid" membership got free access, and everyone who signed up for free and paid plans have a big test mode label on their account.
3) What's your plan B → Delete their accounts and ask them to signup agian.
4) Possible solutions we could build for you → Let me change a test members to any other plan.

Comments

6 comments

  • Comment author
    Dennis Leoca

    I encountered the exact same issue. I have people who signed up after I purchased the membership and because I did not know that you have to add www. in front of your URL my website was still in test mode. Now I need to go back and ask everyone to Sign up again because of a "technical error"? I'm not sure why this is not possible? I don't mind paying for this feature but please remove this limitation as this is very frustrating. 

    0
  • Comment author
    Isaac Roberts

    100%

    I had 65 members sign up while my site was in test mode. As far as I can tell, there is no way to convert them to non-test members without deleting their accounts and asking them to make new accounts.

    Memberstack has been fantastic so far but this seems like a big oversight.

    0
  • Comment author
    Duncan Hamra

    Hey Issac 👋

    Are these all free members? If so, you can export them and import them back in as live-mode members 👍

    1
  • Comment author
    Isaac Roberts

    Most of them signed up using Google. Will they still be able to sign in using Google when I export and import them?

    0
  • Comment author
    Francesco biviano

    Honestly I have a even a bigger issue cause when I turn live mode on my zap doesn't even see the Live Mode members just those in test mode.

    So I can not create an entry in webflow and each members can't have their own dashboard.

    Looks like a big oversight from memberstack, did anyone had a similar issue when turning live mode that zap is not taking your users anymore?

    1
  • Comment author
    Duncan Hamra

    Francesco biviano You'll need to use your "Live" mode api key in Zapier 👍 

    0

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