Redirect after set plan to cancel? Planned

Post author
Alastair Budge

Much as we can choose to redirect after signup/login, has anyone found a solution (or is there something on the MS roadmap) to do something after a user sets their subscription to cancel?

I wonder if anyone has managed to find a way to redirect with JS or something similar after a user cancellation.

Comments

5 comments

  • Comment author
    Robert Branham

    We are looking for a solution similar to this as well.

    The reason we are wanting this is to...

    1. Track when a member cancels through analytics better, currently the only way is to dig through stripe? or get notified after the cancelation is completed/churned.
    2. Give the member an opportunity to give us feedback as to why they canceled.
    1
  • Comment author
    Alastair Budge

    Robby Branham you can set up Integromat / Zapier to get a notification as soon as the user sets their subscription to cancel at the end of the billing period. This solves your first point.

    1
  • Comment author
    Robert Branham

    Alastair Budge to clarify, we are looking for a way to see the event of canceling, rather than seeing the end of a billing cycle.

    Are you saying that integromat had a way to do that?

    We have tried zapier, but the notification happens at the end of a billing cycle.

    1
  • Comment author
    Alastair Budge

    Robby Branham yes. It should work in Zapier too.

    The event is in stripe, it's something like customer.subscription.updated And cancelatperiodend = true

    It is for when a user sets to cancel, not when the period is up.

    1
  • Comment author
    Alastair Budge

    Amazing! Will look into this :)

    Alastair Budge This ended up working out great :) . Thanks for jumping in.

    1

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