How to update credit card details for subscribers on recurring payment plans?

Jonathan Dixon asked January 09, 2023 18:11

For subscribers on a recurring payment plan, what is the best way to change or update their credit card details should it be required?

3 comments

Duncan from Memberstack January 09, 2023 19:55

Hey Jonathan 👋 They'll need to update their credit card details via the Stripe billing portal. You'll want to create a button for them to update their info using the attribute data-ms-action=”customer-portal”

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Jonathan Dixon OP January 10, 2023 12:57

Thanks. I've also tried editing the customer portal within stripe in order to hide the 'Cancel subscription' button, however it still shows when opening the customer portal using the data attibute - is the customer portal functionality set when using the the attribute or is there something else I need to do? (the style of the customer portal can still be edited in Stripe)

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Duncan from Memberstack January 10, 2023 21:32

Hey Jonathan 👋 I believe that's a setting that only Memberstack can control. That is, until we create some configuration options via the data attribute (like you mentioned).

For now, it's not possible to hide the cancel button in the billing portal.

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