[Wishlist] [✅ Completed] Let members have access for the whole trial period even if they cancel their subscription Completed
[This post was migrated from our old community roadmap]
1) The problem → When our members cancel their subscription during the free trial period, they loose access to the membership straight away and not at the end of the free trial
2) Why is this important → We have had a lot of unhappy users who have cancelled their free trial and lost access straight away which isn't what they were expecting
3) What's your plan B → Our Plan B so far has just been to tell those members that cancelling within the free trial will cancel their free trial and membership immediately
4) Possible solutions we could build for you → When members cancel their free trial, let the trial continue until the end date
Comments
1 comment
This feature is complete as part of Memberstack 2.0 🎉
When a member ends their free trial, they will maintain access until the trial period ends. As you'll see in the picture below ending a trial is the same as cancelling a plan.
Please sign in to leave a comment.