[☑️ Partially Completed] More UI/UX control after churn from cancellations, failed payments, etc. Planned

Post author
Memberstack Team
1) The problem → If a paid member's subscription ends, when they next log-in they are presented with a pop-up modal to continue their subscription and add their payment details / restart.
This makes complete sense from the point of view of gating the content, but is a pretty annoying user experience for someone who, perhaps, wants to choose a different plan.
2) Why is this important → It's important to the UX of my site and directly impacts my revenue.
3) What's your plan B → Attempt to swap the membership via the API, but that's not possible right now
4) Possible solutions we could build for you → a) Automatically switch to another membership of my choosing after an event. Canceled, expired, failed, etc. b) Only display the pop-up on pages with contain member's only content (including data attributes). Should be setting in the dashboard. c) Add a "change plan" section to the renew UI so folks can see / select other plans. This could be a simple link to my pricing page.


1 comment

  • Comment author
    Duncan Hamra
    • Official comment

    Good news! This is now possible using gated content and access-denied redirects. If a member attempts to access gated content with a cancelled or expired plan, they will be sent to the "Access Denied URL." I recommend populating this page with actions a user might want to take. For example, create an account, pick a plan, update billing info, etc. 

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