[Wishlist] [Shipped] Allow or disallow multiple logins from the same IP address Completed

Post author
Memberstack Team
1) The problem → Prevent users from sharing accounts. There's no way to do it right now.
2) Why is this important → Our income is based on the number of people who have access.
3) What's your plan B → NA
4) Possible solutions we could build for you → Give me a toggle to disable concurrent logins or a field to specify how many IP addresses may be logged in at the same time.
 

Comments

10 comments

  • Comment author
    Tyler Bell
    • Official comment

    Great news! We added the ability to disable concurrent logins. In other words, you can now prevent members from sharing the same account.

    You'll find the new setting on the settings page under the "Other" section 🙂

    We'll follow up later with more documentation.

  • Comment author
    Duncan from Memberstack

    We plan to tackle this problem in 2023 👍 Please thumbs up or comments to receive notifications

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  • Comment author
    Duncan Hamra

    Hey Matthew & Aletta Rulz! I have some good news and some bad news. The good news is any number of people may log in at the same time (even in the same account). The bad news is the number of unsuccessful login attempts allowed. If a student gets the login incorrect 3 times, (or 3 students enter the wrong details once) they will be blocked for 1 minute.

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  • Comment author
    Al Mazlin

    Hi Duncan. Based on my own testing, it doesn't seem to matter whether the logins are correct or incorrect. If I log in (correctly) three times, on the fourth correct attempt I am locked out for one minute. So there is no simple workaround for teachers (e.g., copy and paste the password).

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  • Comment author
    Diana Mendez

    Hello! Duncan, I've been having this same issue with a corporate client (same IP on a network), we have discussed it in the forum before.. I have been told in the forum and the support chat that the same IP was not a problem, but I am almost sure it is... https://community.memberstack.com/c/community-support/why-is-the-too-many-attempts-validation-message-showing-on-first-attempt?expand_comment_id=706596#notifications

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  • Comment author
    Duncan Hamra

    Thank you for letting us know again. I can see why there was some confusion. There's nothing wrong with the IP itself, but Memberstack assumes that IP is attempting to brute force your login... hopefully we can get this fixed very soon! All of our resources are fully invested in Memberstack [https://future.memberstack.com/problems/p/memberstack-20] 2.0 right now, but this may be fixable sooner.

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  • Comment author
    Bryan Maddock

    We are looking to offer enterprise memberships, and it's already been pointed out to us that one login is already being used for every user in an organization. Hundreds of seats...

    Is there an update on how we can limit this? Thanks!

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  • Comment author
    Iga Michalowska

    Limit number of devices per user

    1. The problem → One user can share account credentials with unlimited number of people

    2. Why is this important → We have business customers and our memberships are based on number of employees that can use our service, if we can not control how many users login under one account we will not be able to make different plans for different number of employees using our services

    3. What's your plan B → no alternative solutions

    1. Possible solutions we could build for you → just have an option to control number of user per device ( all streaming platforms have that option)
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  • Comment author
    Duncan Hamra

    Limit concurrent logins

    1. The problem → Members are able to share accounts with an unlimited number of friends/family/random strangers on the internet without any consequences.

    2. Why is this important → This has an obvious impact on revenue & sign-ups.

    3. What's your plan B → NA 👎

    1. Possible solutions we could build for you → Ideally, the site admin would be able to specify the number of allowed concurrent logins at a given time (1, 2, 10, ♾️, etc.) It needs to be a toggle! 1000+ people are using Memberstack right now with unlimited concurrent logins and we get very few complaints.
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  • Comment author
    Matthew Palmer

    Multiple Login from Same IP Address

    1. The problem → I have students who all need to be able to log in within the same timeframe. Since each student shares the same IP on a network, a maximum of 3 people can sign in at once before there is a 1 minute lock placed on login. In a class of 30 students, it would take 10 minutes to log my class in.

    2. Why is this important → Every minute is precious in a classroom. If I have to spend 10 minutes just getting everyone logged in, it wastes so much time.

    3. What's your plan B → N/A

    1. Possible solutions we could build for you → Lift the restriction on how many people can sign in to the same account at once on the same IP address without it locking the account.
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