Custom checkout modal/page (not Stripe Checkout) Not planned

Post author
Memberstack Team
1) The problem → The Stripe checkout modal isn't exactly what I want. 
2) Why is this important → As a marketer, I want to experiment with ways to increase conversions and to offer upsells.
3) What's your plan B → Try to recreate this with custom forms on a page, but it would still lack a lot of the functionality.
4) Possible solutions we could build for you → Create multiple checkout experiences: single column modal, two column modal, page on a subdomain, snippet to embed on a page (e.g. /checkout, /thanks, /upgrade)



  • Comment author
    Duncan Hamra
    • Edited
    • Official comment

    We do not have plans to enable a custom checkout UI outside of what Stripe already offers. 

  • Comment author
    Chuck Lapointe

    I think this is crucial to offer a more premium experience to users. Being redirected to Stripe for checkout (exactly when user is ready to purchase) really breaks the experience and trust imo.

    Not sure why this is not planned.

  • Comment author
    Duncan Hamra

    Hey Chuck 👋 Thank you for sharing this feedback! 

    In our experience, the Stripe checkout UI actually converts better than the custom checkout modal we had in 1.0. Stripe is becoming more and more well-known at this point. 

    And to address your point that it's not clear why we don't build other options in addition to Stripe checkout → the totally transparent answer is that every new feature adds complexity and additional maintenance/testing. Building a custom checkout UI was one of our biggest regrets from Memberstack 1.0. It slowed down the release of almost every feature. And in many cases, it blocked them entirely. We could hire more engineers to manage this, but we've also learned that management is not something we enjoy or are good at. Given our starting conditions as a company using Stripe's built-in (and super solid) checkout functionality is our favourite path. 

    I hope that makes sense, and I totally understand that you need to make decisions that will help your business succeed 💯 I hope you'll be able to continue using Memberstack, but no hard feelings if there's not a good fit. 


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