You can personalize your email communications by using your own email domain. Gone are the days of sending emails from a generic no-reply@memberstack.io email address. This feature is easily accessible within your app settings, allowing for a seamless transition to a more branded communication channel.
Why Make the Switch?
- Brand Consistency: Elevate your brand by sending emails directly from your domain.
- Quick Setup: No need to wait for us. You can easily set it up on your own.
- Build Trust: Using your domain for emails can help reduce spam flags and foster trust with your audience.
See It in Action
Curious about how it works? Watch our video demo for a quick walkthrough of the feature in action.
Testing & Troubleshooting
Encountering deliverability issues? It's recommended to wait 24 hours and then test again, as DNS changes may take up to 24 hours to fully propagate.
FAQs
Do emails send from a dedicated transactional IP within Postmark?
Currently, emails are sent via a shared IP as our volume (~150,000 emails a month) doesn't meet Postmark's threshold for a dedicated IP, set at 300,000 emails a month. However, deliverability has been stellar with Postmark, especially when your email domain is white-labeled. While we've faced challenges with emails landing in spam in the past, white labeling the email domain has proven to be an effective solution.
Can I change the from Name as well?
Email catchers will guess the name based on your email. If you want to "hard code" a name, please contact support to request a name change and we'll get that updated for you.
Conclusion
The Email Sender Address feature allows you to elevate your brand, build trust with your audience, and streamline email communication from your own domain. Ensure that you configure DNS settings properly and allow time for propagation before testing. Reach out to support for any assistance.
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Keywords: White-label, white label, from:email, from:name, email name
Comments
5 comments
the airtable link doesn't work
this tutorial doesn't provide any information about how to configure SPF & DKIM. As a result, all emails come in spam folder or with "unverified" tag in outlook ...
Hi! is there a way to edit Sender name ?
Joaquin Alejandro Martinez We will need to update that for you manually. You can start the process by contacting the support team https://docs.memberstack.com/hc/en-us/requests/new
Hey Clément FARAON 👋
Did you follow the steps under "Configure Email Sender Address?" You can see what I'm talking about at around 30seconds into the video. https://www.loom.com/share/9894696d5ded4017a1763c27768483fb?t=38
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